If you are not completely satisfied with your purchase from Q3 Innovations, LLC, you may return the product within 30 days of the date on your invoice. Returns pursuant to our 30-Day Guarantee are a $9.95 shipping and handling fee. This Guarantee is void if the product has been maliciously damaged or tampered with. To process a refund, you must contact the Q3 Innovations' Service Department at 888-399-1687 to obtain a Return Merchandise Authorization number and return the product within 30 days of the invoice date, return postage pre-paid.